FAQs

1. Where do you ship?

We currently ship across the United States.

2. Is shipping free?

Yes! We offer free shipping on all US orders with no minimum purchase required.

3. How long does delivery take?

Orders typically take 1–3 business days to process, followed by 3–7 business days in transit. Estimated total delivery time is 4–10 business days.

4. How can I track my order?

Once your order ships, we’ll email you a tracking link, when available. Tracking updates may take 24–48 hours to appear.

5. Can I cancel or change my order?

Contact us as soon as possible at info@avenroche.com. Changes and cancellations are not guaranteed once processing or shipping has begun.

6. What is your return policy?

You may request a return within 30 days of delivery, provided the item meets our return eligibility requirements.

7. Who pays for return shipping?

Customers pay return shipping costs for change-of-mind returns. Contact us if your item arrives damaged, defective, or incorrect.

8. How long do refunds take?

Approved refunds are processed within 10 business days. Your bank or payment provider may need additional time to post the funds.

9. What payment methods do you accept?

We accept Visa, Mastercard, Maestro, American Express, Discover, Diners Club, and JCB, subject to payment processor availability.

10. What currency do you use?

All prices are displayed in US Dollars (USD), unless otherwise stated.

11. What if my order arrives damaged or incorrect?

Email info@avenroche.com with your order number, a description of the issue, and photos if available. We’ll review your request and help with an appropriate resolution.

12. How can I contact Aven Roche?

🛒Merchant Name: Aven Roche

📧E-mail: info@avenroche.com

🏠Address: 1301 Chicon St, Austin TX 78702, United States

☎️Phone: +1 254-528-5850

🕒 Aven Roche Business Hours

Monday – Friday: 9:00 AM – 12:00 PM (CT)

Saturday – Sunday: Closed